TruePoint Leak Detection
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Privacy Policy

Effective date: April 19, 2025

1. Introduction

This Privacy Policy describes how TruePoint Leak Detection collects, uses, and protects personal information submitted through the website at https://truepointleakdetection.com, including contact forms, the diagnostic quiz, the booking flow, and any direct phone or text communications.

By using the Site or submitting information through it, you acknowledge the practices described in this policy.

2. Information We Collect

A. Information you provide directly

When you submit a request, contact form, quiz, or booking, you may provide:

  • Name
  • Phone number
  • Email address
  • Service address or property location
  • Description of the issue or service concern
  • Diagnostic quiz answers
  • Photos, notes, or other attachments if submitted

B. Information collected automatically

When you visit the Site, certain information may be collected automatically, including:

  • IP address
  • Browser type and device information
  • Pages visited and time on site
  • Approximate location based on IP
  • Usage data collected through analytics or similar technologies

3. How We Use Information

Information collected through the Site is used to:

  • Respond to your inquiry or service request
  • Schedule and confirm appointments
  • Evaluate the appropriate diagnostic service for your situation
  • Send service-related communications by phone, email, or text
  • Improve the website and user experience over time
  • Maintain business and operational records
  • Comply with applicable legal obligations

4. Phone, Text, and Email Communications

TruePoint may contact you by phone, text message, or email to respond to your submitted inquiry, confirm or coordinate a service appointment, or follow up on a service request.

Message and data rates may apply for text communications. TruePoint does not operate automated promotional text campaigns. Communications are service-request focused.

5. Cookies and Analytics

The Site may use cookies or analytics tools to understand how visitors use the site and to help improve its content and structure. This may include standard web analytics technologies that track page visits and usage patterns.

You may adjust your browser settings to limit or block cookies, though doing so may affect some Site functionality.

6. Sharing of Information

TruePoint does not sell your personal information.

We may share information with third-party service providers or platforms that assist in operating the Site or running the business — such as website hosting, booking tools, or communication services. These providers are used only as needed to fulfill service-related functions.

We may also disclose information when required by law, in response to a legal process, or to protect the rights, safety, or property of TruePoint, its customers, or others.

7. Data Retention

Information submitted through the Site is retained for as long as reasonably necessary to fulfill the purpose for which it was collected — including business, legal, operational, or recordkeeping requirements.

8. Data Security

TruePoint uses reasonable technical and organizational measures to protect submitted information from unauthorized access or disclosure. No website or electronic system can guarantee absolute security, and we encourage you to use caution when submitting sensitive information online.

9. Your Choices

You may contact TruePoint directly to request access to, correction of, or deletion of information you have submitted, subject to applicable legal or business record obligations.

If you wish to opt out of service-related communications, you may contact us at any time using the information below. Browser settings may allow you to control or limit cookies independently.

10. Children's Privacy

This Site is not directed to children under the age of 13, and TruePoint does not knowingly collect personal information from children through the Site. If you believe a child has submitted information through the Site, please contact us so we can address it.

11. Third-Party Links

The Site may include links to external websites or platforms. Those sites operate under their own privacy practices, and TruePoint is not responsible for their content or data handling.

12. Changes to This Policy

This Privacy Policy may be updated from time to time. When changes are made, the revised policy will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or requests related to this Privacy Policy, please contact us: