Question 1

What does the diagnostic quiz do?

Accepted Answer

It routes you to the right diagnostic service and tier based on your situation, property, and symptoms — so you can request the right scope without an upfront call.

Question 2

Is this for emergencies?

Accepted Answer

No. If you smell gas right now or have active flooding, treat it as an emergency first and call 911 or your utility. The quiz is for non-emergency diagnostic appointments.

Question 3

Do you handle sewer, gas, and pre-purchase inspections?

Accepted Answer

Yes. This quiz routes to all four service categories: water leak detection, sewer and drain diagnostics, gas leak testing, and pre-purchase plumbing inspection.

Question 4

How long does the quiz take?

Accepted Answer

The quiz takes about 2–3 minutes to complete. It asks about your symptoms, property type, and urgency to route you to the right service and tier.

Question 5

What happens after I complete the quiz?

Accepted Answer

You receive a recommendation for the best diagnostic service and tier for your situation, along with a direct link to book the appointment or call TruePoint for guidance.

Question 6

Can I use the quiz for sewer and gas concerns?

Accepted Answer

Yes. The quiz covers water, sewer/drain, and gas concerns. For active gas odors, however, leave the home and call your utility first before using the quiz.

Question 7

What if my concern is not covered by the quiz?

Accepted Answer

Call or text TruePoint directly at 737-252-8129 for guidance on any plumbing diagnostic concern not covered in the quiz.

Question 8

Is the quiz only for residential homes?

Accepted Answer

Yes. TruePoint is a residential-only diagnostics and select repairs plumbing company. The quiz is designed for homeowners, not commercial properties.

Diagnostic Quiz — Find the Right Service

Is this an active emergency right now?